SOLUTIONS

Call and contact analytics services

Akixi can improve the efficiency and consistency of your company’s communications strategy, with flexible and scalable call and contact analytics solutions for every size of business. Increase workforce productivity with a portfolio of service levels and bolt-on options, from basic logging of historic calls to complete contact centre agent analytics. 

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Akixi Lite
  • Historic call logging and reporting
  • Cradle-to-grave call visibility
  • Trend analysis by timeframe
  • Scheduled reporting by email
Akixi 1000
  • Akixi Lite features
  • Wallboard
  • Real-time call reporting and analytics
  • Abandoned call recovery
  • List, chart and BLF views
  • Historic call logging and reporting
Akixi 2000
  • Akixi Lite and Akixi 1000 features
  • Wallboard
  • Real-time call reporting and analytics
  • Agent activity reporting and control
  • Group and extension reporting
  • Account/disposition codes
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Akixi 3000
  • Akixi Lite, 1000 and 2000 features
  • Wallboard
  • Real-time reporting
  • Omnichannel analytics
  • Omnichannel agent statistics
  • Omnichannel panel

MOBILE APP

The Akixi mobile app is available on Android and iOS devices, giving Akixi 1000 Supervisors the ability to view wallboards and Akixi 2000 and 3000 Supervisors the additional functionality to monitor and control agents on the go.

PRESENCE

Presence information is displayed via the Akixi web-based portal, allowing users to see colleagues’ extension status as well as view their own historic call data.

CALL RECORDING PLUG-IN

Akixi is partnered with Dubber to provide customers with a call recording plug-in that provides an intelligent cloud call recording solution. Available on all Akixi service levels, it provides cradle-to-grave call recording retrieval, instant call recording availability and an enhanced search interface.

PRODUCT SELECTOR TOOL

Does your business require real-time call logging and reporting?

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