Akixi can improve the efficiency and consistency of your company’s communications strategy, with flexible and scalable call and contact analytics solutions for every size of business. Increase workforce productivity with a portfolio of service levels and bolt-on options, from basic logging of historic calls to complete contact centre agent analytics.
Akixi Lite is the perfect call management solution for any business looking for a call reporting service but without the need for real-time data. With complete visibility of every historic call – and every segment of that call – you can track the customer journey across your teams and identify touchpoints where the customer experience could be improved.
With historic trend analysis and scheduled email reports, Akixi Lite gives companies across all business sectors access to the data they need to make informed business decisions.
Akixi 1000 includes real-time call analytics, so whether you are a health centre managing calls from patients or a national pizza delivery chain handling inbound calls from customers, this call management solution gives you the insight you need to effectively monitor and manage your resources.
In addition, the Akixi 1000 customisable wallboards displayed on large screens act as a massive motivator for your teams, giving everyone visibility of what is happening in your business right now.
Akixi 2000 is the ideal call management solution for businesses wanting advanced analytics, reporting on extensions, groups, and individual activity. So if you have a formal call centre and want to ensure your customer service advisors are performing effectively and meeting SLAs, or perhaps you have a desk-based sales team with outbound call targets to reach – Akixi 2000 is the solution you need to optimise your workforce, increase productivity and improve customer experience.
The Akixi mobile app is available on Android and iOS devices, giving Akixi 1000 Supervisors the ability to view wallboards and Akixi 2000 and 3000 Supervisors the additional functionality to monitor and control agents on the go.
Presence information is displayed via the Akixi web-based portal, allowing users to see colleagues’ extension status as well as view their own historic call data.
Akixi is partnered with Dubber to provide customers with a call recording plug-in that provides an intelligent cloud call recording solution. Available on all Akixi service levels, it provides cradle-to-grave call recording retrieval, instant call recording availability and an enhanced search interface.
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