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in the meantime, check out the service levels below:

Akixi Lite features
Wallboard
Real-time call reporting and analytics
Abandoned call recovery
List, chart and BLF views
Historic call logging and reporting

Akixi Lite and Akixi 1000 features
Wallboard
Real-time call reporting and analytics
Agent activity reporting and control
Group and extension reporting
Account/disposition codes

Akixi Lite, 1000 and 2000 features
Wallboard
Real-time reporting
Omnichannel analytics
Omnichannel agent statistics
Omnichannel panel

Historic call logging and reporting
Cradle-to-grave call visibility
Trend analysis by timeframe
Scheduled reporting by email
Report API
Dashboard view
Mobile app

All Akixi Lite features, plus...
Wallboard
Real-time call reporting and analytics
Abandoned call recovery
Alarms for key performance metrics
Financial statistics
Call control
List, chart and BLF views

Abandoned call recovery
Monitor extension activity
Call control
List, chart and BLF views
Alarms for key performance metrics
Wallboard
Financial statistics
Analysis by Hunt Group
Agent reporting and control
Account/disposition code statistics
Report API
Dashboard view

MOBILE APP

The Akixi mobile app is available on Android and iOS devices, giving Akixi 1000 Supervisors the ability to view wallboards and Akixi 2000 and 3000 Supervisors the additional functionality to monitor and control agents on the go.

PRESENCE

Presence information is displayed via the Akixi web-based portal, allowing users to see colleagues’ extension status as well as view their own historic call data.

CALL RECORDING PLUG-IN

Akixi is partnered with Dubber to provide customers with a call recording plug-in that provides an intelligent cloud call recording solution. Available on all Akixi service levels, it provides cradle-to-grave call recording retrieval, instant call recording availability and an enhanced search interface.