Akixi Call Center Reporting is a powerful and complete call center reporting solution, providing advanced call management and metrics, enabling small or distributed businesses to successfully manage their call center with improved operational efficiency.
Working with accurate and in-depth call center management reports gives invaluable insights on business KPIs, significantly improving the quality and consistency of the customer journey and experience, for better brand value.
Agent reporting also provides call center managers and team members with quantitative data to work with, contributing to the continuous improvement of service quality, for exceptional customer experience. By monitoring agent activity as well as real-time call statistics, productivity gains can be maximized, for enhanced business performance.
Akixi work with leading service providers to offer cloud-based, real-time call reporting and business insights software to small and medium sized businesses across the world.
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