Gamma is a leading provider of Unified Communications as a Service (UCaaS) into the UK, Dutch, Spanish and German business markets, supplying communication solutions via its extensive network of channel partners.

Gamma’s team of 25 Internal Account Managers (IAMs) supports and empowers the brand’s growing network of channel partners. These IAMs are also responsible for delivering guidance for sales and customer support. The Internal Sales team for Gamma is the go-to port of call for any partner that cannot connect with their assigned Business Development Manager.

The challenge

The Gamma team is in the process of a significant transformation. Aside from constantly evolving to suit the needs and expectations of a changing marketplace, Gamma recently had to respond to a sudden change in the business environment.

Like many companies, the organisation suddenly had to pivot from office-based to home-based work overnight. The spread of the COVID-19 pandemic in the early months of 2020 created a new landscape for office-based businesses worldwide, as governments put communities on lockdown to curb the impact of the virus.

Almost instantly, countless companies were unable to open their doors to customers and employees alike. Teams had to either adjust to a remote working strategy or shut down entirely until the virus began to subside.

Making a change this significant isn’t easy. However, offering access to the same tried and tested technology that employees are already comfortable with can ease the transition.

While Gamma relied heavily on Akixi wallboards in the office, some team members began to use the same technology at home.

Sales Enablement Manager for Gamma, Rebecca Love said: “I find myself using Akixi even more to manage my now remote Dream Team.”

With the familiar Akixi wallboard experience, Rebecca ensures that the team can still reach its daily call quota. What’s more, the Akixi wallboards help the team to maintain a high standard of exceptional service.

“Since lockdown, we’ve handled a whopping 35,751 sales support calls!”

Gamma is successfully keeping the competitive spirit alive for its remote team, by screen-sharing the leaderboard with Horizon Collaborate. This was something that the team requested when first moving into the remote-working environment. They missed being able to see exactly how well they were performing compared to their peers.

The results

Now that many Gamma employees are working remotely, they’ve had to adapt to a brand-new work/life balance.

Many are not based at their desks all day, so they’re relying more heavily on agile and flexible tools. The Akixi mobile app offers the visibility of team performance that is needed. When team leaders aren’t at the desktop, they can still keep an eye on everything that’s happening with their team. Akixi reports mean that supervisors and managers can continue to recognise and celebrate hard work. They’re even able to award the coveted ‘Golden Phone Prize’ to their team members at the end of each quarter.

The Gamma workforce already felt comfortable with the Akixi system before remote working strategies began. Employees were using the Akixi app, wallboards, and live reports to track and optimise performance.

As the world shifted to remote work as a way of handling the COVID-19 pandemic, the flexibility of the Akixi solutions meant that Gamma could continue to thrive. The Internal Sales team uses the Akixi 2000 wallboard, alongside screen-sharing technology from Horizon Collaborate.

Now more than ever, Rebecca is appreciating the benefits of the Akixi mobile app, enabling her to continue to keep a close eye on what the team is up to – without having to be in the same office.

“I find myself using Akixi more to manage my now remote dream team.”

Rebecca Love, Sales Enablement Manager – Gamma

Although the Akixi features that Gamma is using today are supporting the company’s new remote strategy, they’re having the most success with the leaderboard.

Rebecca adds, “The leaderboard is the team’s favourite feature because they all compete to be at the top at the end of each day/week.”

The Akixi wallboards and leaderboards are keeping team members motivated and inspired at a time when in-office collaboration isn’t available. This is particularly important when employees are handling around 35,751 sales calls.

Rebecca notes, “Akixi has been hugely beneficial during the lockdown as it has helped me maintain visibility of the team and helped the team maintain their competitive spirit. It has also helped us track how lockdown has impacted levels of communication and engagement with partners.”

Speak to the Akixi team now!

Gamma discovered first-hand how important it is to offer access to familiar technology and tools during a crisis. By providing team members with the tools they felt most comfortable using, Gamma preserved productivity and efficiency. The use of Akixi technology also meant that supervisors and managers like Rebecca Love could continue to support their teams.

If you’re interested in learning how the specialist Akixi team can support your business transformation, contact us today!

We’ll help you to plan a strategy using our leading call reporting solutions, whether you’re adapting to remote work or not. You can contact our friendly and knowledgeable team online, or reach out on +44 (0)1293 253 060.

Go online to request your free Akixi demo at your convenience.

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Gamma
2020-09-29T08:12:13+01:00
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