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Enhanced cloud
communications
portfolios for
Service Providers

Real-time call analytics, CRM integration and compliant call
recording that drive differentiation, retention and growth.

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Customer experience and communication insights that help Service Providers and MSPs deliver better visibility, performance
and customer outcomes.

Why partner with Akixi?

Create monetizable customer value
Deliver analytics, CRM integration and Microsoft Teams call recording tools that improve customer experience and deliver measurable value.

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Deepen customer relationships
Strengthen customer relationships with call analytics and CRM integration that improve visibility and operational performance.

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Differentiate offerings
Differentiate your cloud communication offering with advanced call analytics, CRM integration and compliant Microsoft Teams call recording.

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Capabilities that enhance your offer

Real-Time Call Analytics

Real-time call analytics for Microsoft Teams, Webex Calling and BroadWorks that help customers improve responsiveness, reduce missed calls, and adds measurable value to your UC offer.

  • Identify and recapture lost callers
  • Monitor all call traffic and user activity
  • Access unlimited, fully configurable reports
  • Receive push notifications for critical events
  • Analyze 12-month call record data
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CRM Integration

Enhance productivity by connecting Microsoft Teams, Webex Calling and BroadWorks with over 300 CRM applications to streamline workflows and improve customer engagement.

  • Presence, call control, and call center toolbar
  • APIs enable partners to embed functionalities on their desktops
  • On-demand integration services
  • Automated activity logging and CRM record updates
  • Click-to-dial and screen pop-up functionality
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Compliant Call Recording

Certified Microsoft Teams call recording that helps customers meet compliance needs, resolve disputes, and improve service quality across their voice estate.

  • Capture audio, video, and screen activity
  • Secure storage with easy retrieval for auditing and training
  • Meet regulatory requirements with confidence
  • Playback and review interactions for quality assurance
  • Customize recording rules for compliance needs
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Integrated with the leading cloud communication platforms

Microsoft Teams

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Cisco Webex Calling

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Cisco BroadWorks

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Trusted by leading providers worldwide

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Don’t just take our word 
"Akixi and Evolve have a fantastic relationship, where this isn’t a transactional arrangement and together we’re focused on providing mutual feedback, sharing ideas and investing in the Partnership. There’s a fantastic future for Akixi with the acquisition of Mondago and strategic partnerships with Netaxis, which are key parts to our Technology Eco-System and we’re excited by the journey they are on"
Jamie Hughes / UK Sales Director, Evolve IP
"Using this live call reporting across our customer base has massively improved their customer service levels, brought down call wait times, provided info that can be used for performance reviews, implemented cost-per-call targets and increased efficiencies that would never have been possible without having the real-time information to justify decision-making processes. Akixi and the work Bart Delgado and his team have done is nothing short of outstanding. It isn’t out of the box, it is tailored to what you want to see, when you want to see it. It’s a stunning bit of kit. Quicker, better, more successful. Love it!”
Andrew Johnson / Sales Consultant, Highnet
“An in-depth call management reporting and wallboard solution helping organisations gain a real-time understanding of calls.”
Karlito Boukhris / Comms Specialist
Ready to differentiate your offer?