The retail, trade and hospitality sectors today face a diverse range of challenges in a changing marketplace, meeting the demands of digital transformation and addressing changes in consumer behaviour. Businesses in these sectors must adapt and evolve in order to remain competitive. At the same time, customers are more demanding than ever, so providing an outstanding level of customer service has never been more important and is essential for success.
How do you increase repeat business and generate customer loyalty when you don’t know what matters most to your customers? How do you set the stage for a strong digital transformation experience, without being able to measure the impact of every interaction?
As a leader in call and contact analytics, Akixi can help you to pinpoint the trends that drive better customer satisfaction, while enabling you to minimise lost opportunities. We can give you the behind-the-scenes look you need to understand what makes your customer tick.
Akixi’s omnichannel analytics and reporting software gives you the historic data you need to identify trends over time, as well as the real-time information to respond to customer interactions in the moment. Are you missing calls which could be potential bookings or sales? Which of your marketing efforts are driving the best results? From wallboard reports showing the live performance of branches, to account codes for categorising every call, you’ll never lose track of an opportunity again. Learn more about our Omnichannel Analytics Software.
“We are up by 9.8% on our sales. We haven’t changed the way we run our business but since using Akixi the pickup and service level has gone through the roof; it is the best it has been for over a year. The wallboards are so important. I have worked in call centres for the past 27 years and it is fundamental that you have something like Akixi to help you and your team work efficiently.”
As a leading cloud-based call and contact analytics company with an established reputation, you can count on Akixi to help boost the productivity, efficiency and overall performance of your business. If you require any help identifying the right system for your business, Akixi has a team of experts on hand to assist you. In the meantime, browse our most frequently asked questions and see if your query is included.
There are numerous ways in which Akixi solutions can help maximise potential revenue. Here are just a couple of examples.
Wallboards offer an effective way of displaying and sharing key statistics, whilst motivating your team. By applying an average deal size and strike rate into the report settings, you can show how many calls are queuing, and also how much potential revenue is currently waiting in your call queue.
You can also report on the potential revenue you may have lost due to missed calls. The real-time missed calls report enables you to quickly see which calls you’ve missed and place customer call-backs, ensuring no potential business is lost to a competitor.
Akixi groups can be used to route calls quickly to the right department such as ‘restaurant bookings’, ‘events and conferences’, ‘takeaway orders’ – thereby streamlining the customer engagement process. You can then report on these groups and identify trends over different time periods.
You can also customise Akixi account codes (sometimes called ‘activity codes’) and allocate a category to the calls you receive such as ‘opening times enquiry’, ‘customer service team’, ‘telephone sales’. Then, report on these groups. Is your team spending a lot of time giving out opening time information when you could incorporate those details in your recorded greeting? Are you missing a high number of customer service calls on Mondays and Tuesdays, and do you need to adjust staffing levels to accommodate these peak traffic periods?
As specialists in call and contact reporting and analytics software, Akixi only provides the reporting application. However, we work with a network of over 500 partners worldwide who will work with you to discuss the best telephony platform for your business and will include Akixi analytics software into the overall solution for you. Get in touch with us to find out more about our IT/telecoms partners.
No, you don’t. Since Akixi is a cloud-based software service, no peripheral hardware or software requirements are necessary. You simply log in from your web browser or the Akixi mobile app and we will ensure you are always up to date with your Akixi reports on the latest software version. Get more details on the full range of call and contact analytics solutions at Akixi.
Call/contact management solutions can help every business manage its customer interactions more effectively. See where your calls have come from, how long are your customers waiting on hold for, what is the average talk time, how many calls have you missed calls and is that potential lost revenue? Do you need to adjust your business hours or increase staff numbers at certain times?
Akixi solutions help businesses across a variety of sectors to optimise interactions for a game-changing, ultra-responsive customer experience.
Are you interested in finding out more about Akixi’s analytics and reporting solutions?
Complete the form below and we’ll get back to you to arrange a convenient date and time for an online demonstration.