VIDEO RESOURCES

Build Better Business - an akixi overview

Akixi delivers valuable insight into your company’s communications processes, enabling you build a better business. Watch this animation to find out more.

Akixi Business Benefits

Join Akixi Business Development Manager, Oliver Newby, as he presents some of the key benefits that Akixi reports can offer businesses both large and small.

Finding your way around Akixi

Join us for a guided tour of the Akixi reporting service – perfect for new supervisors who want to quickly familiarise themselves with the reporting portal, or if you are just keen to take a look around.

Latest software release

This video gives you a high-level overview of software release 2.1 from Akixi, which includes the new dashboard view and report API.

mobile app - solution overview

The Akixi mobile app allows you to view reports, change agent status and receive SLA alarms in real time wherever you are. Check out the video to see the app in action.

akixi 3000 - solution overview

Akixi 3000 includes all the features of Akixi 2000 but with the addition of omnichannel functionality, bringing your multiple channels of engagement such as email into a single view. Watch this video to find out more.

akixi 2000 - solution overview

Watch this overview video to discover the reports available with Akixi 2000. In addition to real-time call and extension reporting, Akixi 2000 also enables agent status/activity analytics, hunt group reporting and analysis by account code.

akixi 1000 - solution overview

This video summarises the historic and real-time features available with Akixi 1000 including the wallboard, unreturned lost calls list, active calls report, and charting.

akixi Lite - solution overview

This short video guides you through the reports available with Akixi Lite. This solution provides users with details of historic calls including scheduled reporting, trend analysis by timeframe and end-to-end call analysis for completed calls.

Presence - solution overview

Akixi Presence is a real-time extension monitoring solution helping businesses to create team unity and improve employee productivity. Discover the reports available in this overview video.

why work with akixi

If customer contact plays a key role in your business, Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics soluitons lead the industry in both innovation and value. Offering an unprecedented insight into how your contact processes are working, Akixi brings a scalable and flexible hosted service to over 4,000 customer sites globally, through a network of 400+ channel partners.