Wallboard Dials

Wallboard Dial Card

Including dials on wallboard reports is a great way to monitor contact performance at a glance. Dials are very visual and can even be used to measure KPIs.

Available dials:

Process Ring

Process Ring – A process ring dial works especially well with percentage statistics.

 

 

 

Gradated Dial

Gradated Dial – This dial is great for indicating if a value is closer to the upper or lower end of the scale.

 

 

 

Glide Slope

Glide Slope – A glide slope dial is split into quarters and can be used to show the progress of a value against a target.

 

 

 

Process Ring

Bullseye – The green part of the bullseye dial will expand as the stat value increases.

 

 

 

Gradated Dial

Cone Gauge – This dial is perfect for indicating if a stat is too close towards the upper or lower end of the scale.

 

 

 

Glide Slope

Bar Gauge – The bar gauge dial is ideal for displaying the progress of percentage of statistics.

 

 

 

How to add dials to reports:

Steps 1-5 below show how dials can be added to wallboard reports.

Modify report: 1. Fields tab > 2. Select field tile > 3. Use the Display As drop-down menu to select the required dial  > 4. Click Apply  > 5. Click OK.

How to Add Dials to Wallboard Report

Interested in measuring KPIs with wallboard dials? Check out our blog looking at the most important call centre KPIs to track for customer success – click here.

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Wallboard Dials
2020-09-01T10:00:36+01:00
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