Mobile App Overview

The Akixi mobile app is available on both iOS and Android devices, giving Akixi supervisors the ability to view reports on a smartphone or tablet at anytime. With the Akixi app you can control agent activity and view your reports in real-time from any location.

The video below provides a quick overview of the features and functionality available with the Akixi mobile app:

App features

Wallboards:
Akixi Supervisors can access real-time call statistics on their wallboards from mobile devices, anytime, anywhere.

Agent Reporting and Control:
View agent statistics and BLF reports, and control agent status in real time.

Unreturned Lost Calls:
See a real-time view of the calls you’ve missed.

Extension Reporting:
Monitor the status and contact statistics of all internal devices.

Hunt Group Analysis:
Understand group overload and assess how multiple sites perform against each other.

Report by Interval:
Analyse trends by specified timeframes and understand business busy times.

 

Accessing the app

  1. Search Akixi on the Google Play Store or App Store.
  2. Install and open the application.
  3. Enter your Akixi server URL, user name and password. These are the same credentials used to log into the Akixi Service portal from your browser.

 

For more information visit the mobile app page on our website – click here.

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Mobile App Overview
2020-12-03T10:00:19+00:00
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