Max concurrent fields can be used to monitor call load and utilisation on extension devices and email and call groups.
The max concurrent fields can also be used to monitor SIP Trunks on the BroadWorks platform to identify the load occurring per SIP Trunk extension that is being monitored on Akixi.
Adding Maximum Concurrent Fields to Reports:
Maximum concurrent statistical fields can be added to reports via the ‘Call Counts’ field category. See the instructions below displaying exactly where the fields are located.
Modify report: 1. Fields tab > 2. Click Add button > 3. Highlight Call Counts field category > 4. Select channel type > 5. Select ‘Max Concurrent’ statistic > 6. Click OK