Enabling Enhanced Mobile App Features

The Akixi mobile app is available on both iOS and Android devices, giving Akixi supervisors the ability to view reports on a smartphone or tablet at anytime. With the Akixi app you can control agent activity and view your reports in real-time from any location.

There are two types of report categories on the mobile app – standard reports and enhanced reports. By default, the mobile app includes the wallboard report as a standard report and this is available to all Akixi 1000, 2000 and 3000 supervisors.

All other report types are available on the mobile app to Akixi Lite, 1000, 2000 and 3000 supervisors who have the enhanced mobile app features functionality enabled.

The video below provides a quick overview of the features and functionality available with the Akixi mobile app:

Enhanced App Features

Agent Reporting and Control:
View agent statistics and BLF reports, and control agent status in real time.

Unreturned Lost Calls:
See a real-time view of the calls you’ve missed.

Extension Reporting:
Monitor the status and contact statistics of all internal devices.

Hunt Group Analysis:
Understand group overload and assess how multiple sites perform against each other.

Report by Interval:
Analyse trends by specified timeframes and understand business busy times.

How to Enable Enhanced Mobile App Features

Login with and Admin account and access the Application Users section of the Administration portal to get started.

  1. Select the Supervisor account which is to have enhanced app features enabled
  2. Click Change
  3. Click on the Enhanced Mobile App Features checkbox
  4. Click the Save button – the setting will be applied.

Accessing the App

  1. Search Akixi on the Google Play Store or App Store.
  2. Install and open the application.
  3. Enter your Akixi server URL, user name and password. These are the same credentials used to log into the Akixi Service portal from your browser.

 

For more information visit the mobile app page on our website – click here.

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Enabling Enhanced Mobile App Features
2020-09-08T09:36:40+01:00
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