The contact items by ½ hour + day report is available on the mobile app to Akixi Lite, 1000, 2000 and 3000 supervisors who have enhanced mobile app features enabled. The report will display a separate report row for every ½ hour period.
With this report, analyse contact trends and understand your busiest half hour periods throughout a typical business day.
Description and Status:
When viewing the contact items by ½ hour + day report on the mobile app, all of the ½ hour slots will be displayed according to the time/date range that has been specified within the report settings. Alongside every ½ hour duration is the day in which the time slot exists.
When the report is viewed in real time, the most current ½ slot will be highlighted to represent activity that currently exists.
The following table illustrates the highlighted row colours and what they represent:
|Green||One or more answered calls or responded to emails exist within the interval.|
|Yellow||One or more unanswered calls or emails are currently active in the interval.|
|None||No calls or emails are currently active in the interval.|
Get more information on the benefits of the Akixi mobile app.