Analyse contact trends by half hour

Contact Items By Half Hour Card

Contact Items by Half HourThe contact items by ½ hour + day report is available on the mobile app to Akixi Lite, 1000, 2000 and 3000 supervisors who have enhanced mobile app features enabled. The report will display a separate report row for every ½ hour period.

With this report, analyse contact trends and understand your busiest half hour periods throughout a typical business day.

 

 

Description and Status:

When viewing the contact items by ½ hour + day report on the mobile app, all of the ½ hour slots will be displayed according to the time/date range that has been specified within the report settings. Alongside every ½ hour duration is the day in which the time slot exists.
When the report is viewed in real time, the most current ½ slot will be highlighted to represent activity that currently exists.

 

The following table illustrates the highlighted row colours and what they represent:

Colour Description
Green One or more answered calls or responded to emails exist within the interval.
Yellow One or more unanswered calls or emails are currently active in the interval.
None No calls or emails are currently active in the interval.

Get more information on the benefits of the Akixi mobile app.

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Analyse contact trends by half hour
2020-03-10T09:05:21+00:00
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