Akixi Presence makes it possible to see at a glance the current state of colleagues’ extensions in real time.
What is Akixi Presence?
Akixi Presence is a user account type allowing users to monitor colleagues’ extensions and view their own historic call data. The below reports are available with Akixi Presence accounts:
Extension BLF (Busy Lamp Field)
This report displays individual tiles which change colour depending on the current state of an extension, e.g. whether they are on a call, set to ‘do not disturb’, etc
ACD Agent BLF
Similar to Extension BLF, but this report displays the state of the ACD agent, e.g. whether they are signed in and available, being offered a call, busy on a call, set to ‘do not disturb’, or (when N/A codes are used) whether the agent is in wrap-up, in a meeting, at lunch, etc
Historic Call List
This report enables Akixi Presence users to see details of the calls that they individually have made/received
What are the benefits of Akixi Presence?
Create team unity:
Whether your company employs a handful of people or a team of thousands, across one or multiple sites, Presence visibility can help employees feel like they are part of one team, regardless of their location.
Improve employee productivity:
Being able to see the status of colleagues in real time is a huge time saver, as you can get immediate answers or transfer calls to people you know are available to take your call.
Find out more:
For more information and to find out how Akixi presence can help you – click here.