Our dynamic call centre wallboard software – which is available with both Akixi 1000 and 2000 – can be extensively customised to suit your company’s needs and priorities. The Akixi desktop wallboard provides a real-time dashboard for monitoring call statistics in large, individually configurable tiles. Each statistic can also have its own individually configured alarm, in order to alert staff of SLA breaches. The powerful desktop wallboards offer businesses a fantastic overview of their performance in real time and, as with all Akixi solutions, they are compatible with BroadSoft, Siemens and Panasonic telephony platforms.
Desktop Wallboard – Report Features
|Akixi Product Levels||1000 Wallboard||2000 Wallboard|
|Real Time Reporting|
|* ACD Statistics|
|Not Available Codes|
|* ACD Group Analytics|
|* ACD call statistics require ACD agent subscriptions.|
High-quality call centre wallboard software can help you get the most out of your call tracking and monitoring systems. Gain an invaluable snapshot of what’s happening in real time, using custom alerts to highlight potential problems and performance issues. From monitoring customer service levels to tracking the effectiveness of outbound sales calls, call centre wallboard software can be of huge value.
Akixi’s call management and reporting solutions are suitable for businesses of all sizes, contributing proactively to the quality of customer support you provide.
What is a software dashboard?
A software dashboard is used to track, monitor and analyse key metrics and key performance indicators in a business. They can be customised to meet the requirements of a business, providing a management tool with all the relevant information, files and attachments in the form of tables, charts and gauges. This creates a centralised location for a business’s performance.
What is a KPI dashboard?
A KPI dashboard provides an overview of a company’s performance, collecting and grouping important metrics. Businesses can access the success indicators in real time and make decisions on how goals can be achieved.
Powerful, Customisable Desktop Wallboards
Offering the widest possible scope for customisation, your desktop wallboard can be engineered to suit the needs of your business. Keep things simple, or use your wallboard to display detailed information from across your organisation. With Akixi 2000, your business will benefit from the most flexible and powerful desktop wallboard.
The desktop wallboard, displayed on a large screen, offers a highly visual way of sharing information across a contact centre, allowing team members and managers to see the number of agents available, to see when alarms have been raised, to view the number of calls in the queue, and even the value of potential revenue in the queue. Quality call centre wallboard software helps you to focus on the most important metrics for your business and allows the workforce to monitor its own performance and efficiency, motivating every member of your team.
Enhance the service you provide and simplify call tracking and reporting with Akixi. Explore our full range of products dedicated to helping businesses manage, log and analyse their calls.