PLATFORM INTEGRATIONS

INTEGRATION AND COMPATIBILITY

Akixi is compatible with some of the world’s most robust hosted telephony platforms, giving you a world-class award-winning solution to optimise your business communications strategy. To find out about on-premise/PBX integrations, contact us at info@akixi.com.

Cisco Solution Partner

Requirements

  • BroadWorks instance with users.
  • BroadWorks account. This can be full or read only and set at server, Enterprise or Enterprise Group level.
  • BroadWorks XSP address (URL or IP address).
  • BroadWorks Enterprise ID and Enterprise Group ID if required.

Getting Started

End Users:

  • Contact an Akixi channel partner.

Akixi Resellers:

  • Create BroadWorks account for Akixi to connect to.
  • Place order with Akixi via the order form on the Partner Zone.

Akixi BroadWorks Service Providers:

  • Refer to Akixi Administration User Guide.

Non-Akixi Resellers and Service Providers:

  • Click the blue 'Become An Akixi Partner' button below to get started.

Requirements

  • BroadWorks instance with users.
  • BroadWorks account. This can be full or read only and set at server, Enterprise or Enterprise Group level.
  • BroadWorks XSP address (URL or IP address).
  • BroadWorks Enterprise ID and Enterprise Group ID if required.

Getting Started

End Users:

  • Contact an Akixi channel partner.

Akixi Resellers:

  • Create BroadWorks account for Akixi to connect to.
  • Place order with Akixi via the order form on the Partner Zone.

Akixi BroadWorks Service Providers:

  • Refer to Akixi Administration User Guide.

Non-Akixi Resellers and Service Providers:

  • Click the blue 'Become An Akixi Partner' button below to get started.

Requirements

  • BroadWorks instance with users.
  • BroadWorks account. This can be full or read only and set at server, Enterprise or Enterprise Group level.
  • BroadWorks XSP address (URL or IP address).
  • BroadWorks Enterprise ID and Enterprise Group ID if required.

Getting Started

End Users:

  • Contact an Akixi channel partner.

Akixi Resellers:

  • Create BroadWorks account for Akixi to connect to.
  • Place order with Akixi via the order form on the Partner Zone.

Akixi BroadWorks Service Providers:

  • Refer to Akixi Administration User Guide.

Non-Akixi Resellers and Service Providers:

  • Click the blue 'Become An Akixi Partner' button below to get started.

Requirements

  • Webex Organisation with Webex Calling Users.
  • Webex User Account. Must be an Administrator with Basic or Professional Webex Calling license at Organisation or Location level. Must have access to Webex Calling resources.

Getting Started

End Users:

  • Contact an Akixi channel partner.

Akixi Resellers:

  • Place order with Akixi via the order form on the Partner Zone.

Akixi Service Providers:

  • Refer to Akixi Administration User Guide and the Akixi Webex Calling Integration Setup Instructions (both available on the Partner Zone).

Non-Akixi Resellers and Service Providers:

  • Click the blue 'Become An Akixi Partner' button below to get started.

monitor and respond to real-time activity

View your call traffic and agent activity with our call and contact analytics software. Respond immediately to real-time data and adjust business resources accordingly. Retrieve missed calls and potential lost revenue, all in real-time, allowing you to boost productivity and improve overall performance of your business.

understand your customer interactions

Our software ensures that every interaction is logged instantly and accurately, allowing you to see what happens to calls from beginning to end. Keep a close eye on the calls received, where they originated from and how long they were on hold. Easily diagnose potential routing issues and use data to investigate customer engagement complaints.

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Understand your business like never before

Turn data into effective business decisions

With Akixi reports, you can see how many enquiries your business is missing. Interval reports show you which days and times you receive the most calls, enabling you to adjust staffing levels if required. Gain access to over 400 statistics for historic and real-time data to help you increase business efficiency, maximise revenue, optimise your workforce and improve customer service.

HAVE YOUR SAY

Do you have a request for an additional platform integration? Solution compatibility is under constant review by our team. 

Add your suggestion to our Feedback Portal, or vote for suggestions that others have posted.

FIND OUT MORE

As a leading cloud-based call and contact analytics provider, you can count on Akixi to help boost the productivity, efficiency and overall performance of your business.

Discover more on our Solutions page.

need advice? request a call back OR ARRANGE A DEMO

If you need any further information, simply submit your details below and a member of our team will call you back. Alternatively you can arrange a demo with one of our team.