How to Measure First Call Resolution
Running an effective contact centre means keeping track of the
Running an effective contact centre means keeping track of the
Analysis paralysis is a significant issue in the modern world.
Building rapport with customers is essential in today’s world. Perhaps
August 2021 sees the launch of Akixi ONE, the latest
The era of hybrid work is officially here. Do you
How much do you know about your customer journey? Typically,
2 August 2022, Crawley, United Kingdom Leading call
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