April 2023 sees the launch of release 2.5.2, the latest software release from Akixi.
This release brings a host of reporting and administration enhancements. Read on to find out more.
Administration Enhancements
Single Sign On
Akixi have set up federated identity provider sign-in using OpenID Connect / SAML. Federated identity is a method of linking a user’s identity across multiple separate identity management systems. It allows users to quickly move between systems while maintaining security.
Multi-Factor Authentication
To further protect user accounts, administrative users can enforce Multi-Factor Authentication (MFA).
New Call Center Reporting User
When creating a new user or modifying an existing user on an Insights site, Administrators can select Call Center Supervisor from the reporting tab.
BWKS Parity
The BroadWorks Parity setting ensures that, on removal of a BroadWorks Enterprise or Enterprise Group, associated Akixi services are automatically retired.
Reporting Enhancements
Notifications
Users can now configure notifications to be sent via browser push notification or email, to advise of key performance metrics and thresholds.
New User Tour
Users will now receive an interactive tour of the reporting platform when signing in for the first time. This helps to enhance understanding of the product out of the box and can be skipped or replayed as required.
In Product Education
A number of help icons have been embedded into the product, to help give users a readily available help resource to address commonly asked questions and enhance the user’s product understanding.
UI – Drag and Drop
When maintaining the Akixi reporting repository, users can use drag and drop functionality along with keyboard shortcuts to simplify management of user report libraries.
Remove Repeat Callers
Reporting users can remove repeat abandoned calls from the same number, to help reduce the number of call records on report styles such as the Wallboard report.
Insights Dashboard Enhancements
The Insights Dashboard has been modified to display only external inbound call statistics from the previous 30 days.
