With a team spanning Operations, Sales, Product and Marketing, Software Development, Technical Support and Finance, our people are our greatest asset. Each person is an expert in their field and is genuinely customer focused and committed to delivering the best service possible at every stage of the customer journey.

Whilst striving for success, we offer a relaxed and inclusive environment making Akixi an enjoyable place to work.

Meet a few of our customer-facing team members below.

Craig decker

Chief Executive Officer 

Craig joined Akixi as Chief Executive Officer in 2022, having previously led BroadSoft in EMEA, and subsequently led the Cisco Worldwide Cloud and Hosted Group. With his extensive experience, Craig will drive the team and deliver on the company’s global expansion strategy.


Chief Financial Officer

Alastair joined the Akixi executive team in 2022 as Chief Financial Officer. As a Chartered Accountant with over 8 years of experience, Alastair is experienced in managing and enabling business growth, pivotal in driving forward with Akixi’s global growth strategy.

Bart Delgado

Strategic Director

Bart is the Strategic Director and one of the co-founders of Akixi Limited. With over 30 years’ experience in the call centre and business telecoms sector, Bart has a wealth of knowledge and an evident passion for the industry.

Martin Waters

Technical Director

Martin is one of Akixi’s co-founders and an experienced executive technical leader with over 25 years working within the telecoms industry. Martin is responsible for all aspects of Akixi’s technical division including the development of Akixi’s call analytics software and technical support services.

Graeme Burton

Head of Operations

Graeme joined Akixi in 2021, bringing with him many years of experience in enabling business improvement through effective operational processes and regulatory compliance. With a background in data processing and the delivery of financial communications, quality of service is Graeme’s key priority.

Calum Yeates

Head of Technical Services

Calum has over 10 years’ experience working in the IT industry. As Head of Technical Services, Calum is responsible for the Akixi Service Desk and supporting technical product escalations from partners, as well as managing projects, company assets, and optimising the in-house infrastructure and security.

Colin Gill

Head of Product and Solutions

With over 25 years in the telecoms industry, Colin is responsible for facilitating the introduction of new Akixi features and driving the product roadmap. He has a key role in interpreting customers’ needs and translating these into innovative product features and enhancements. 

Hilary King

Head of Marketing

Hilary joined Akixi in 2017 and has over 20 years’ experience in the IT/telecoms sector. She is responsible for the development and delivery of Akixi’s fully integrated corporate and channel marketing strategy including digital marketing, PR, campaigns, events and brand management.

Dawn Jepson

Channel Account Manager US

A veteran in Telecommunications with over 20 years’ experience in the industry. From Service Provider Account Management, Sales, Project Management, to Software Quality Control & Assurance.  Dawn joins us as US Channel Account Manager, managing partner relationships to help increase adoption rates and grow revenue.

Brandon Hagood

Vice President, Americas

Brandon is Akixi’s Business Development lead for the US and Canada. With over 20 years’ experience in the IT/telecom industry, Brandon has an acute understanding of the needs of unified communications and call centre service providers and their customers.  

Paul Holden

Vice President, International

Paul has over 30 years’ experience in the IT/telecoms industry working for international service providers, IT resellers, and more recently global UCaaS, CCaaS and CRM cloud SaaS vendors. Paul is passionate about growth and is focused on opening new markets and channels, and driving new customer acquisition.

Simon Colledge

Business Development Manager

Simon’s career in the comms industry exceeds 20 years. With extensive experience in channel account management, Simon enjoys assisting partners with the promotion and positioning of reporting and analytics solutions to their customers.

Roeland Van Wezel

Sales Consultant EMEA

Roeland joins the International Sales team as a Consultant, to support the expansion of our EU Partner network. Bringing with him over 20 years’ experience in the Telecoms sector, and extensive experience in the Sales and Management space within the BroadSoft environment, he will be a huge asset in driving the Akixi presence further in the EU.

Reuben Lund

Business Development Manager

Steve Layton

Business Development Manager

Steve’s experience in the telecoms sector spans supply, support, delivery and business development. As an Akixi BDM, Steve is focused on understanding his customers’ business challenges and supporting them with solutions which enable them to make cost and operational efficiencies.

Mathew iball

Business Development Manager

Mat carries over 15 years’ experience in the telecoms industry, initially in technical support roles before moving into sales and account management. Mat uses his technical background to great effect, helping both resellers and their customers gain the most business benefits from call analytics.

why work with akixi

If customer contact plays a key role in your business, Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics services lead the industry in both innovation and value. Offering an unprecedented insight into how your contact processes are working, Akixi brings a scalable and flexible hosted service to over 8,000 customer sites globally, through a network of 600+ channel partners.


If you need any further information, simply submit your details below and a member of our team will call you back. Alternatively you can arrange a demo with one of our team.