Whether you’re an Akixi reseller looking to add LiveChat to your solutions portfolio, or you’re an end user company wanting to deploy LiveChat within your organisation – Akixi can help.
When LiveChat is integrated with Akixi 3000, you can benefit from a whole new level of customer engagement and omnichannel reporting, making it easier to effectively manage your communications strategy.
Trusted by 27,000 companies in 150 countries, LiveChat is a web chat software solution that can help your business enhance interactions with customers.
LiveChat enables you to respond to customers’ questions in real time allowing you to reduce customer wait times, improve the customer experience and ultimately build customer loyalty.
With LiveChat your employees can serve several customers at once, ideal if you’re dealing with a high volume of inbound enquiries.
Akixi 3000 is our advanced contact analytics and reporting solution, bringing Akixi’s robust yet simple-to-use platform to an omnichannel environment.
Combine LiveChat, email, and voice metrics on a single report for a complete overview of how teams and individuals are handling communications within the business.
Via Akixi’s Omnichannel Panel, the integration brings together multiple channels of customer interactions into a single view. Agents are notified of new chats, as well as incoming emails and calls, all in real time. Agents can sign themselves in and out of LiveChat groups on demand.
Akixi 3000 applies our robust analytics software to multiple communications channels. Find out more about how Akixi could improve your productivity and customer service with our Omnichannel analytics software.
Already a Akixi and LiveChat partner?
The integration to LiveChat is configured in three steps which must be completed via your Akixi Administrator account.
Click the button below to access the integration instructions, allowing you to start monitoring chat activity in Akixi.
If you need any further information, simply submit your details below and a member of our team will call you back. Alternatively you can arrange a demo with one of our team.
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