Channel Account Manager (USA)

Location:

Job Type:

Salary:

Reports to:

Home based

Full-time

$55,000-$65,000 (plus commission circa $40,000-$50,000)

Regional Sales Manager (USA)

Job Summary

Due to 30% year on year growth, Akixi is expanding in the USA and we expect this trend to continue as we develop our SaaS analytics platform in existing and new markets.

As a Channel Account Manager, you will work closely with some of Akixi’s key channel partners (aggregators, ASPs and resellers) to retain high levels of customer satisfaction, protect existing revenues and create an environment for growth in line with the company strategy.

You will work in close alignment with the Regional Sales Manager for the USA and Canada.

The Channel Account Manager position is a self-employed, consulting contractor role.

With previous experience managing channel partners in a similar environment, you will be a motivated individual with a high level of intellectual curiosity and a desire to learn and develop your career in a growing company and fast-paced industry.

A team player and an excellent communicator, you have the ability to quickly grasp and understand customer and channel business challenges and can demonstrate outstanding follow-up skills.

  • Be the face of Akixi in support of the Regional Sales Manager (USA)
  • Own relationships with your channels as a trusted advisor
  • Help your customers to realise the ROI from Akixi solutions
  • Be a dedicated point of contact for onboarding, enablement, demonstrations, product training, non-technical support questions and channel satisfaction (CSAT)
  • Be an Akixi product expert, delivering training, workshops and webinars for your channels
  • Report to Regional Sales Manager (USA) with a dotted line to Global Head of Sales who will provide coaching and mentoring
  • Part of a team of BDMs/CSMs
  • Solicit and synthesize customer product feedback to contribute to product development
  • Develop your career path within Akixi as we continue to grow

Essential:

  • At least two years’ experience managing channel partners at a SaaS, analytics, or technology company
  • Exemplary written and verbal communication skills
  • Unparalleled follow-up skills. Channels have the impression that you listen and understand their problems
  • Strong interpersonal skills; the ability to communicate and work well with co-workers and customers
  • Strong organisational and time management skills
  • Demonstrable decision-making, problem resolution and creative thinking skills
  • You’re known for being a team player
  • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
  • You want to learn and develop your career

 

Preferred:

  • General understanding of call/contact centre environments and their reporting requirements
  • General understanding and/or previous experience of working with business-grade VoIP and unified communication solutions
  • Prior experience using Akixi’s call reporting and analytics software
  • Bachelor’s degree or equivalent experience

  • Competitive basic salary dependent on experience
  • Commission and company bonus (subject to performance)
  • Collaborative, transparent and fun working environment
  • Home based, great work/life balance in a way that suits company and you best
  • Competitive holidays, 401 (K) benefits, covered by US employment law

HOW TO APPLY

Email Jacquie Griffey at personnel@akixi.com with your CV and a covering letter stating why you want the role.