Channel Account Manager (USA)


Job Type:


Reports to:

Home based


Competitive base and commission

Vice President of Americas

Job Summary

Due to 30% year-on-year growth, Akixi is expanding its footprint and portfolio and we expect this trend to continue as we develop our SaaS analytics platform in existing and new markets.

As a Channel Account Manager your role will be working closely with one or more major Akixi’s service provider channel partners to protect revenues and create an environment for growth on which growth will form the basis of budget/targets.

With previous experience managing service provider accounts in a similar environment, you will be a self-motivated and eager individual with a high level of intellectual curiosity and a desire to learn and develop your career in a growing company and fast-paced industry.

A team player and an excellent communicator, you can quickly grasp and understand customer and channel business challenges, while demonstrating outstanding follow-up skills.

  • Be the face of Akixi to multiple service provider channel partners
  • Be the partner’s main point of contact and liaison for Akixi – manage the relationship of the account
  • Act as the quarterback, internally, involving and escalating to other departments within Akixi to foster partner account growth, answer questions and resolve problems
  • Own relationships with your partners and be a trusted advisor / influencer at senior management levels
  • Help your customers realize the ROI from Akixi solutions
  • Implement and measure sales programs with your partners to ensure continued growth and account development
  • Solicit and synthesize customer product feedback to contribute to product development
  • Develop your career path within Akixi as we continue to grow
  • Responsible for hitting and exceed revenue and MRR growth targets
  • Own the combined revenue number of your SP partners


  • At least five years’ experience managing service provider partners at a SaaS, analytics or technology company
  • Experience running “sell-through” sales programs, understanding existing customer “sales playbooks”, and go-to-market
  • A 100% customer-focused individual, delivering positive outcomes for the service provider and their customer base
  • Excellent communication skills: oral, written and presenting
  • Excellent & crafty follow-up skills
  • Experience managing projects on behalf of your accounts, ie onboarding, implementation, sales program
  • Strong organization and time management skills
  • Demonstrable decision-making, problem resolution and creative thinking skills
  • Known for being a team player – Able to work independently and as part of a team
  • Board of Directors and C-level gravitas and influence
  • Self-managing and driven to succeed
  • IT literate, including competence with MS Word, Excel, PowerPoint, Outlook, Web Meetings
  • Proactive with a positive, can-do attitude
  • Strong interpersonal skills – able to build excellent relationships across teams and with external contacts, technical and non-technical
  • Strong business acumen and well-rounded
  • Has leadership qualities
  • <25% travel



  • Proven success developing service provider partners with demonstrable growth
  • General understanding and experience of working with business-grade VoIP and unified communication solutions. Experience with call / contact center reporting requirements is a plus
  • Bachelor’s degree or equivalent experience

  • Competitive compensation dependent on experience
  • Competitive base salary
  • Competitive commissions
  • 401k, Health/Dental/Vision Insurance, Paid time off (PTO 20 + 8 holidays) – more PTO with tenure
  • Collaborative, transparent and fun working environment
  • Home-based, great work/life balance in the way that suits company and you best


Email Brandon Hagood at with your CV and a covering letter stating why you want the role.