CALL RECORDING PLUG-IN

UNLIMITED CALL RECORDING SCALABILITY

Akixi has partnered with Dubber, the evolutionary call recording software provider, giving customers the best service in call recording. By using the plug-in, you will benefit from the seamless integration of a cloud-based call recording solution that offers unlimited scalability and is available for rapid deployment. Dubber and Akixi together provide a fully comprehensive solution offering analysis of customer interactions.

FEATURES INCLUDE

  • Track every step of a call
  • Cradle-to-grave recording retrieval
  • Record incoming and outgoing calls
  • Easily retrieve recordings
  • Download recordings in MP3 format
  • Date, time and duration of the call are listed

REQUIRED COMPONENTS

  • Site license
  • Supervisor accounts
  • Extension devices
  • Call recording users

AKIXI AND DUBBER PARTNERSHIP

Akixi has partnered with Dubber to provide customers with a call recording plug-in, which provides an intelligent call analytics and recording solution.

Dubber is the world’s most scalable call recording service, enabling users to record, save, replay and interact with their calls like never before. Like Akixi, Dubber offers its services from a cloud-based platform, with unlimited scalability and no upfront costs. This true SaaS offering enables Akixi users to benefit from a best-of-breed call recording service.

STILL NOT SURE WHICH SOLUTION IS RIGHT FOR YOUR BUSINESS?

EFFICIENT CALL RECORDING AND RETRIEVAL

With Akixi’s call recording plug-in, users have over 50 search metrics that can be used to find a specific call, allowing seamless searching and improving user productivity. With Dubber and Akixi, users can also track every step and retrieve a recording from any specific part of the call.

As this is a real-time call recording solution, there is instant availability from the completion of a call segment.

CALL RECORDING INTEGRATION

To benefit from Akixi’s call recording plug-in feature with call recording playback integration, your current telephony provider must have Dubber implemented with their BroadSoft BroadWorks platform.

The call recording plug-in is available on all Akixi product levels and the call recording playback functionality and download capability is available for all reporting supervisor licenses.

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