Improve business efficiency with simple yet powerful historic call reporting
Akixi Lite is the perfect introductory call logging software for businesses which require a historic cradle-to-grave call reporting service but do not need a real-time reporting solution. Affordable, flexible and easy to use, Akixi Lite offers scheduled reports and trend analysis by multiple intervals such as calls by half-hour, and calls per day, per week and per month.
Upgrade to Akixi 1000 where you will have access to real-time call analytics, in addition to all the Akixi Lite features, giving you a greater insight into your call operations.
If telephone contact plays a key role in your business, chances are you could benefit significantly from call logging software. With Akixi Lite, the simple yet powerful cradle-to-grave call reporting provides invaluable historic data for your inbound and outbound phone calls, giving you the insight you need to optimise your strategic business planning and decision-making.
Cradle-to-grave call reporting allows you to see the journey of any given historic call from beginning to end, including how the call was diverted through the business and the wait times the caller experienced. You can review important statistics and metrics such as time per call, abandoned calls, and number of calls, which will help you to identify areas for improvement and implement changes accordingly, for example, increasing staffing levels during peak calling periods.
High-quality call management software provides businesses with convenient access to key analytics, providing helpful insights on how your business is performing. Proactive call reporting allows you the opportunity to detect and correct issues and discrepancies in a timely, organised and consistent manner.
Our comprehensive software ensures that every completed call is logged instantly and accurately. Keep a close eye on the calls you have received, noting where they originated from, the days/times you received the heaviest influx of calls, and so much more. Cradle-to-grave call reporting can help you and your team to improve the accuracy and consistency of the service you provide to your customers.
At Akixi, we have a range of flexible and scalable solutions for businesses of all sizes. Whether you need to log calls for a team of two or a company of 10,000 employees, Akixi can help improve the efficiency and consistency of your company’s communications strategy.
The Akixi Lite solution is ideal for businesses which don’t require real-time reporting. Enhance the service you provide and simplify call tracking and reporting with Akixi. Explore our full range of call management, logging and analytic software products.
If you need any further information, simply request a call back and a member of our team will contact you to answer any questions you have.