Manage calling operations and agents with improved efficiency
The Akixi 2000 call reporting software provides businesses with an advanced call management and analytics solution, including all the Akixi 1000 features, whilst incorporating the addition of call centre agent reporting, group reporting and account/disposition codes. This enables supervisors to successfully manage call centre operations with improved efficiency.
Akixi 3000 applies our robust analytics software to multiple communications channels. Find out more about how Akixi 3000 could improve your productivity and customer service.
With the advantage of being able to apply agent reporting and control, Akixi 2000 is a powerful and complete contact centre tool for the provision of advanced reporting and analytics. Segment and analyse your calls with group reporting and account/disposition codes, in addition to all the features of Akixi 1000, to give you maximum insight into how your team is performing.
Working with accurate and in-depth call centre management reports means you will gain invaluable insights on business KPIs, significantly improving the quality and consistency of the customer contact you provide.
Agent reporting also provides call centre managers and team members with quantitative data to work with, contributing to the continuous improvement of service quality. By monitoring agent activity as well as real-time call statistics, you can optimise your workforce, increase productivity and improve customer experience.
With Akixi’s ACD (Automatic Call Distribution) agent reporting, you can identify performance issues and areas for improvement, find out which employees are performing above or below required standards, arrange staff training if required, and enhance the efficiency of the entire team.
The Akixi 2000 wallboard allows you to display key statistics in a clear and efficient visual format, where you can effectively monitor and measure your agents’ status. When agent reporting and control sits alongside the Akixi 2000 wallboard, this becomes the perfect contact centre solution, allowing you to effectively manage your staff and deliver outstanding customer service.
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