Akixi 1000 includes real-time call analytics, giving you greater insight into your call operations and helping you manage your telephone resources and usage more effectively. Akixi’s comprehensive reporting functionality allows you to scrutinise and analyse your call traffic more deeply, including the Unreturned Lost Calls report which gives you the opportunity to minimise potential lost revenue. Akixi 1000 also allows you to view your reports in list, chart or BLF view.
Update your cloud-based analytics software further with Akixi 2000 which provides powerful agent reporting and is ideal for call centres.
Akixi 1000 gives you access to a fully customisable wallboard, enabling you to display your business KPIs and call statistics in a highly visual format, creating a massive motivator for your teams. Akixi 1000 Supervisors are also able to view the wallboard on the go using the Akixi mobile app.
Having access to key call metrics can be highly beneficial, helping you make strategic and informed decisions. The data collected by a quality call management software solution such as Akixi 1000, makes it much easier to monitor and quantify the success of your sales teams and customer service teams.
You can build a clear and accurate picture of how your operations are performing, monitoring key metrics such as the call volumes, when and where the calls have come from, call waiting times, call length and more.
Akixi’s call reporting software is all cloud based, meaning our service is quick and easy to deploy with no need for expensive hardware purchases. This will maximise the value and efficiency of your existing setup, with minimal disruption to your day-to-day operations.
Best of all, Akixi 1000 Supervisors can view the wallboard from the mobile app, available on Android and iOS devices, giving you visibility of your team’s performance against KPIs even when you’re away from your desk.
If you need any further information, simply request a call back and a member of our team will contact you to answer any questions you have.