Call Center Reporting
replacement for ECCR
Effortlessly transition to Akixi for a cost-effective Call Center Reporting solution
Akixi Engagement Analytics offers a cloud-based, real-time solution for Call Center Reporting that goes beyond being just a like-for-like alternative to ECCR:
- Replace: Provides like-for-like ECCR reporting and BroadWorks supervisor client straight out the box
- Simplify: Rapidly access pre-canned reports from the web-based portal
- Migrate: Deliver a rapid transition from ECCR to Akixi Call Center Reporting through simple deployment and automated provisioning
- Enhance: Gain real-time and historic visibility of call center queues and agent activity
With BroadWorks ECCR soon to be discontinued, Service Providers have limited choices on how to fill a significant functionality gap. As they seek a viable alternative, the benefits of Akixi’s Call Center Reporting solution shine through as a simple, cost-effective replacement
Familiar pre-configured real-time ECCR-like reports
Fully customizable reports with historic data, using 250+ metrics
Advanced agent control of calls and proactive alerts
A migration experience that is complete in minutes
