Charlotte Hathway from CommsBusiness recently joined us to discuss how using data effectively can unlock UCaaS success.
In this podcast, you’ll learn how customer experience has come into the spotlight in recent years, and how voice and calls are playing a vital role in enhancing the customer experience.
“There’s been a big push towards digital channels, but the reality is that about 70% of engagement is still resolved using the voice channel. Customers may start off in the digital channel, but something like 40% of those engagements still need to be resolved with with voice” Mike Wilkinson, CP&MO.
Mike also discusses how Akixi helps partners to convert possibilities into results, as well as providing an insight into the UCaaS trends to expect in the months and years ahead.
Akixi is a fast-growing and profitable private equity (PE) owned company, operating in the UK, Europe and US, and headquartered near London. We work with leading service providers to offer cloud-based, real-time call reporting and business insights software to small and medium sized businesses (SMBs). With over 7,000 customers and more than 300,000 users benefiting from our multiple award-winning solution, we are a Cisco Select Developer Partner and proudly part of the Cisco Partner Ecosystem.
Are you interested in finding out more about Akixi’s engagement analytics solutions? Book your free demo below: