Staff Motivation: How Supervisors Can Motivate Remote Teams For most businesses, the initial hurdle on the road to Read More »
What is Call Recording and Why is it So Important? Call recording is a common component of running a successful Read More »
Top Challenges Faced by the Telecoms Industry in 2021 Hilary King, Head of Marketing at Akixi 2020 was a Read More »
Presence features: What can they do for your team? These days, UC&C (unified communications and collaboration) tools are some Read More »
The Rise in Voice Calls Means Great Things for Businesses Voice calls have always had a role to play in Read More »
5 Easy Ways to Upskill Your Call Centre Agents It’s no secret that expectations around customer service are changing. Read More »