Akixi Wins Prestigious Comms Business Award
Akixi, the leading call management service provider, has won the Comms Business Award for Most Innovative Cloud Based Solution Deployed. The award was in recognition of the Akixi hosted call management reporting application.
With Akixi call management reporting, all features are hosted remotely as SAAS (software as a service) and not as a conventional package on a customer’s server. Akixi does away with all the costly set-up costs normally associated with call management and ACD reporting. There is no capital expenditure on hardware, no implementation and upgrades to worry about and no commitment to ongoing support fees.
For customers the benefits of Akixi are compelling. The application requires minimal set-up and is maintained by the service provider so the customer is always using the latest version. For the comms channel there are also great benefits. If service provision is well maintained and the customer is satisfied, incremental revenue keeps coming in month after month on direct debit with very little additional effort required.
Commenting on the Comms Business Award, Bart Delgado, Managing Director said “We are absolutely delighted to achieve this accolade in only our second year of operations. Akixi is the first player in this sector that is delivering this technology to the UK telecoms channel on a pay as you go basis. In less than two years Akixi now has a customer base exceeding over 100 contracts. As Akixi call management reporting is a cloud solution customer deployments are not confined to the UK but include contracts in the United States. This Award will further increase awareness and demand for the Akixi call management solution.”
Established in 2008, Akixi offers advanced hosted call management and call centre reporting services. We provide easy and cost effective services to both PBX and VoIP providers. We currently have customers in Europe, USA, South Africa and Mexico and have over 1900 active sites globally. We have over 200 sets of historical and real time call statistics, dials, alarms, charts and desktop wallboards. Our service is compatible with BroadSoft, Siemens and Panasonic platforms. Our service is available to users anywhere across multiple sites and is highly scalable from 2 to over 10,000 users.