Akixi’s Hosted Call Reporting Achieves Panasonic Interoperability
Akixi, the leading call management service provider, has successfully completed interoperability testing and accreditation for its hosted call management services with the Panasonic range of phone systems. As a result Akixi has Panasonic Bronze partner status. Akixi channel partners can now offer the Akixi 1000 Business Dashboard and the more sophisticated Akixi 2000 for contact centre management to customers with IP connected Panasonic systems.
With Akixi call management reporting, all features are provided remotely as SAAS (software as a service) and not as a conventional package on a customer’s server. Akixi does away with all the costly set-up costs normally associated with call management and ACD call reporting. There is no capital expenditure on hardware, no implementation and upgrades to worry about and no commitment to ongoing support fees.
For Akixi, Bart Delgado, Managing Director said, “At a stroke we have vastly increased the potential market for Akixi hosted call management by making it available to the large Panasonic reseller community in the UK. We are able to demonstrate to the Panasonic channel how the Akixi service can help them with increasingly important recurring and incremental revenue objectives. Akixi is the first player in this sector that is delivering this technology to the UK telecoms market on a pay as you go basis and we are already seeing strong interest from the Panasonic channel.”
Established in 2008, Akixi offers advanced hosted call management and call centre reporting services. We provide easy and cost effective services to both PBX and VoIP providers. We currently have customers in Europe, USA, South Africa and Mexico and have over 1900 active sites globally. We have over 200 sets of historical and real time call statistics, dials, alarms, charts and desktop wallboards. Our service is compatible with BroadSoft, Siemens and Panasonic platforms. Our service is available to users anywhere across multiple sites and is highly scalable from 2 to over 10,000 users.