Akixi is an award-winning privately-owned company specialising solely in call and contact analytics services, so our customers always benefit from the focused support of our dedicated, expert team.
Established in 2008 and with our head office in the UK, we provide our customers with comprehensive cloud-based solutions, helping businesses to increase productivity, maximise revenue and improve overall business performance.
We have built trusted partnerships with over 400 of the world’s leading B2B telecoms and IT providers who have delivered Akixi services to over 4,000 client sites worldwide, with end users from all industry sectors and business sizes.
Innovation is at the heart of our business and we continuously strive to develop, deliver and support solutions which benefit the business operations of our partners and Akixi users.
Our awards and commendations demonstrate our recognition in the industry and our status as a Cisco Solution Partner proves that Akixi leads the way in providing a first class call analytics and reporting service.
At Akixi, we only recruit the best people to join us. This spirit has brought together a team of people who are experts in their field, and are genuinely customer focused and committed to delivering the best service possible at every stage of the customer journey.
You can meet a few of our customer-facing team members on our Meet the Team page.
We rely on our talented team to position ourselves as one of the UK’s leading call analytics companies.
If customer contact plays a key role in your business, Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics services lead the industry in both innovation and value. Offering an unprecedented insight into how your contact processes are working, Akixi brings a scalable and flexible hosted service to over 4,000 customer sites globally, through a network of 400+ channel partners.
If you need any further information, simply submit your details below and a member of our team will call you back.
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Written by: Colin Gill, Head of Product and Solutions at Akixi There are plenty
Using the ACD Agent List report, you can track exactly how long agents are