Desktop Wallboard

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Desktop Wallboard

Product Description

Our dynamic call centre wallboard software – which is available with both Akixi 1000 and 2000 – can be extensively customised to suit your company’s needs and priorities. The Akixi desktop wallboard provides a real-time dashboard for monitoring call statistics in large, individually configurable tiles. Each statistic can also have its own individually configured alarm, in order to alert staff of SLA breaches. The powerful desktop wallboards offer businesses a fantastic overview of their performance in real time and, as with all Akixi solutions, they are compatible with BroadSoft, Siemens and Panasonic telephony platforms.


Desktop Wallboard – Report Features

Akixi Product Levels 1000 Wallboard 2000 Wallboard
Real Time Reporting tick tick
Alarms tick tick
Historical Reporting tick tick
Scheduling tick tick
* ACD Statistics cross tick
DND Statistics cross tick
Not Available Codes cross tick
* ACD Group Analytics cross tick
Notes
* ACD call statistics require ACD agent subscriptions.

High-quality call centre wallboard software can help you get the most out of your call tracking and monitoring systems. Gain an invaluable snapshot of what’s happening in real time, using custom alerts to highlight potential problems and performance issues. From monitoring customer service levels to tracking the effectiveness of outbound sales calls, call centre wallboard software can be of huge value.

Akixi’s call management and reporting solutions are suitable for businesses of all sizes, contributing proactively to the quality of customer support you provide.

Powerful, Customisable Desktop Wallboards

Offering the widest possible scope for customisation, your desktop wallboard can be engineered to suit the needs of your business. Keep things simple, or use your wallboard to display detailed information from across your organisation. With Akixi 2000, your business will benefit from the most flexible and powerful desktop wallboard.

The desktop wallboard, displayed on a large screen, offers a highly visual way of sharing information across a contact centre, allowing team members and managers to see the number of agents available, to see when alarms have been raised, to view the number of calls in the queue, and even the value of potential revenue in the queue. Quality call centre wallboard software helps you to focus on the most important metrics for your business and allows the workforce to monitor its own performance and efficiency, motivating every member of your team.

Enhance the service you provide and simplify call tracking and reporting with Akixi. Explore our full range of products and services online, or contact a member of the Akixi team for more information.

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