Akixi Presence

Akixi Presence

Product Description

Akixi Presence users have access to the following report styles: Extension BLF, ACD Agent BLF and Historical Call List. The BLF reports will allow you to see the status of your colleagues’ phones (e.g. if they are on a call, set to DND, etc.). The Historic Call List will allow you to see details of all the calls you have made/received (i.e. each Presence user will only be able to see their own call data). Akixi Presence is available on Akixi 1000 and Akixi 2000.


Akixi Presence – Report Styles

Notes
* It is possible to use the Historical Call List report in Akixi Presence but it is automatically filtered by the user’s assigned extension device.

Akixi Presence – Report Features

Akixi Product Levels Lite Presence 1000 2000
Historical Reporting tick tick tick tick
Scheduling tick cross tick tick
Cradle To Grave Reporting tick cross tick tick
Call Recording Plug-In tick tick tick tick
Abandoned Call Recovery tick cross tick tick
Real Time Reporting cross tick tick tick
Presence BLF View cross tick tick tick
Call Control cross tick tick tick
Alarms cross tick tick tick
Charting cross cross tick tick
1000 Wallboard cross cross tick tick
* ACD Statistics cross cross cross tick
DND Statistics cross cross cross tick
* Not Available Codes cross cross cross tick
Hunt Group cross cross cross tick
*ACD Group Analytics cross cross cross tick
2000 Wallboard cross cross cross tick
Notes
* ACD call statistics require ACD agent subscriptions.

 

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