Akixi 2000


Akixi 2000

Product Description

The Akixi 2000 delivers the complete contact centre tool allowing you to successfully manage your staff, campaigns and resources efficiently. The Akixi 2000 monitors automatic call distribution and do-not-disturb activity. It allows you to effectively measure your agents statuses, activities and performances. This tool measures factors such as time on duty, multiple call queues and not available states. This is the perfect tool to help you deliver outstanding customer service. Both ACD agents and the desktop wallboard are available in this product level.

Akixi 2000 – Report Styles

* It is possible to use the Historical Call List report in Akixi Presence but it is automatically filtered by the user’s assigned extension device.

Akixi 2000 – Report Features

Akixi Product Levels Lite Presence 1000 2000
Historical Reporting tick tick tick tick
Scheduling tick cross tick tick
Cradle To Grave Reporting tick cross tick tick
Call Recording Plug-In tick tick tick tick
Abandoned Call Recovery tick cross tick tick
Real Time Reporting cross tick tick tick
Presence BLF View cross tick tick tick
Call Control cross tick tick tick
Alarms cross tick tick tick
Charting cross cross tick tick
1000 Wallboard cross cross tick tick
Hunt Group Monitoring cross cross cross tick
Account Codes Reporting cross cross cross tick
* ACD Statistics cross cross cross tick
DND Statistics cross cross cross tick
* Not Available Codes cross cross cross tick
*ACD Group Analytics cross cross cross tick
2000 Wallboard cross cross cross tick
* ACD call statistics require ACD agent subscriptions.
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