Akixi 1000
Product Description
Akixi 1000 will help you manage your telephony resources and usage cost effectively. It offers real time call analytics with comprehensive reports allowing you to scrutinise and analyse your customers, supplier contacts and staff historically and in real time. Akixi 1000 allows you to monitor extension activity, campaign management, the status of your colleagues and enables you to recover abandoned calls. The desktop wallboard is available in this product level.
Akixi 1000 – Report Styles
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| * It is possible to use the Historical Call List report in Akixi Presence but it is automatically filtered by the user’s assigned extension device. |
Akixi 1000 – Report Features
| Akixi Product Levels | Lite | Presence | 1000 | 2000 |
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| Historical Reporting |  |
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| Scheduling | |
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| Cradle To Grave Reporting | |
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| Call Recording Plug-In | |
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| Abandoned Call Recovery | |
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| Real Time Reporting | |
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| Presence BLF View | |
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| Call Control | |
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| Alarms | |
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| Charting | |
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| 1000 Wallboard | |
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| * ACD Statistics | |
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| DND Statistics | |
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| * Not Available Codes | |
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| Hunt Group Monitoring | |
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| *ACD Group Analytics | |
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| 2000 Wallboard | |
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| Notes |
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| * ACD call statistics require ACD agent subscriptions. |