Akixi is an award winning company that was established in 2008 and is the first UK service provider to deliver advanced Call Management and Call Centre Reporting Services to both VoIP and PBX Providers.
Akixi offers easy and cost effective services with over 200 sets of historical and real time call statistics, dials, alarms, charts and desktop wallboards. We currently have over 2000 active client sites globally and have customers based in Europe, USA, South Africa and Mexico.
Our service is available to use anywhere across multiple sites. It is highly scalable and is suitable from 2 to over 10,000 users. The system is quick and easy to setup with no peripheral hardware or software requirements.
“Our mission is to provide advanced cloud based call management and call centre reporting analytics that enables businesses to deliver outstanding customer service and to improve sales performance”
We offer a range of products to suit your needs from basic call logging services to complete call centre solutions.
Akixi Lite offers a basic call logging service that includes historical call reporting. It offers cradle to grave call reporting and trend analysis by multiple intervals such as half an hour or per day or per week.
Akixi 1000 helps businesses manage their telephony resources and usage cost effectively. Comprehensive real time call analytics allow you to scrutinise and analyse customers, supplier contacts and staff. Desktop Wallboard Included.
Akixi 2000 delivers the complete contact centre tool that provides historical and real time call analytics. It allows businesses to successfully manage staff, campaigns and resources efficiently. ACD Agents Included. Desktop Wallboard Included.
The Desktop Wallboard is available for both Akixi 1000 and Akixi 2000 and can be customised to suit any business’s specific needs. It shows business related activities that provides businesses with a clear overview of their performance. The desktop wallboard is compatible with BroadSoft, Siemens and Panasonic platforms.
We are used by a wide range of industries from Property to Human Rights and Recruitment to Fulfilment, Travel and Leisure.