Welcome to Akixi
Advanced Cloud-Based Call Management and Call Centre Analytics Service
Akixi is an award-winning call management and call analytics company, providing comprehensive hosted call management and call centre analytics software. We offer various services, from basic call logging to complete call centre services, to suit businesses of all sizes.
We offer access to more than 200 sets of historical and real-time call statistics, dials, alarms, charts and desktop wallboards – all compatible with the BroadSoft platform.
The Akixi service is user friendly and highly scalable, suitable for 2 to over 10,000 users, and we have become a trusted and recommended call centre analytics company across multiple sectors, from property and human rights to recruitment and leisure. Our call logging and call centre analytics software is used by over 2,500 active client sites globally.
Our advanced call centre analytics software delivers reports which offer true business insight to effectively optimise your daily operations and resources, delivering a strong and ongoing return on your investment.
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Click here to find out more about the benefits of cloud-based call management
Cloud-Based Call Management
Akixi’s hosted call management solutions bring today’s businesses a variety of benefits. They are quick to deploy, easy to operate, and fully flexible and scalable – providing you with a solution that can grow and adapt to meet the changing needs of your business.
Taking full advantage of the cloud, hosted call management also allows for off-site access from anywhere in the world, significantly improving the flexibility and accessibility of your business.
Working with Akixi’s advanced call management and call centre analytics software means you can gain access to invaluable data and key metrics, enabling you to measure the performance of your business against KPIs.
As a leading hosted call management and call centre analytics company with an established reputation, you can count on Akixi to help boost the productivity, efficiency and overall performance of your business.
Learn more about our products and services on this site, or get in touch with a member of the Akixi team to discuss your requirements.
Akixi allows us to see what is happening in our business and I say that the top three features we use are real time, historical reports and the report wall where we can view live user data.
It provides at a glance views of our activity all of which can be reported upon and lets staff monitor call volumes and flow, allowing us to staff accordingly and cater for peak periods.
Akixi allows us to track missed or lost calls which means we can contact customers that would have been previously missed or lost.
Akixi has helped us increase revenue because we are answering more calls and the abandoned call rate has dropped. We are up by 9.8% on our sales. Since using Akixi the pickup and service level has gone through the roof, it is the best it has ever been for over a year.
I chose Akixi because the visibility of the wallboard is fantastic and the depth we can drill down to different queues and what agents are doing. I have worked in call centres for the past 27 years and it is fundamental that you have something like Akixi to help you and your team work efficiently.