Welcome to Akixi

Advanced Cloud Based Call Management and Call Centre Reporting Service

We are an award winning company that provides comprehensive call analytics and offer a range of products to suit your needs from basic call logging services to complete call centre services. We have over 200 sets of historical and real time call statistics, dials, alarms, charts and desktop wallboards. Our wallboards are compatible on BroadSoft platforms. Currently we have over 2000 active client sites globally and our customers are based in Europe, USA, South Africa and Mexico.

Our service is available to use anywhere across multiple sites, it is highly scalable and is suitable from 2 to over 10,000 users. It is quick and easy to set up, with no peripheral hardware or software requirements. We are used by a wide range of industries from Property to Human Rights and Recruitment to Fulfilment, Travel and Leisure.

If You Want To Manage It… Measure It! Request A Demo Today!

Akixi Lite

A basic call logging service that includes historical call reporting. Akixi Lite offers scheduled reports, cradle to grave call reporting and trend analysis by multiple intervals such as half an hour, per day, per week or per month.
LEARN MORE

Akixi 1000

A business dashboard that helps you manage your telephony resources and usage cost effectively. Akixi 1000 provides comprehensive real time call analytics which allow you to scrutinise and analyse your customers, supplier contacts and staff historically in real time. Desktop Wallboard Included.
LEARN MORE

Akixi 2000

Delivers the complete contact centre tool allowing you to successfully manage your staff, campaigns and resources effectively. Akixi 2000 is the perfect tool to help deliver outstanding customer service. ACD Agents Included. Desktop Wallboard Included.

LEARN MORE

Desktop Wallboard

Displays real time call statistics in large individual tiles where each statistic can have a specifically configured alarm. The desktop wallboard shows business related activities that help to motivate your team and can be customised to suit your company’s specific needs.
LEARN MORE

Akixi Presence

Akixi Presence provides selected report styles and features including Extension BLF, ACD Agent BLF and Historical Call List. This is the perfect tool for Akixi Presence Users to see status of their colleagues and have access to their own Historical Call List.
LEARN MORE

Call Recording Plug-In

Akixi has partnered with Dubber to provide our customers with a “Call Recording Plug-In” that provides an intelligent cloud call recording solution. It is available on all Akixi product levels and provides cradle to grave call recording retrieval, instant call recording availability and an enhanced search interface.
LEARN MORE

Akixi allows us to see what is happening in our business and I say that the top three features we use are real time, historical reports and the report wall where we can view live user data.

It provides at a glance views of our activity all of which can be reported upon and lets staff monitor call volumes and flow, allowing us to staff accordingly and cater for peak periods.

Akixi allows us to track missed or lost calls which means we can contact customers that would have been previously missed or lost.

Majid Shaikh, IT Team Leader, North Warwickshire & Hinckley College

Akixi has helped us increase revenue because we are answering more calls and the abandoned call rate has dropped. We are up by 9.8% on our sales. Since using Akixi the pickup and service level has gone through the roof, it is the best it has ever been for over a year.

I chose Akixi because the visibility of the wallboard is fantastic and the depth we can drill down to different queues and what agents are doing. I have worked in call centres for the past 27 years and it is fundamental that you have something like Akixi to help you and your team work efficiently.

Paul Chambers, Operations Director, Kingstown Associates